Joanna Lohrenz is UPP’s Chief Pension Services Officer (CPSO) and leads UPP’s day-to-day execution and oversight of member and employer services and regulatory compliance related to pension administration. Working closely with our university pension services agents, Joanna and her team are accountable for serving and engaging members, earning their trust and achieving high levels of member satisfaction. As CPSO, Joanna also oversees pension contribution reconciliation and accuracy of pensioner payroll.

Throughout her 20+ year career at Manulife, Joanna has successfully filled many transformational and client service centered executive roles, including VP Sponsor Experience, Group Benefits; VP, Transformation, Customer Experience; VP, Contact Centers, Canadian Division; and AVP Client Services Group Pensions, John Hancock, among others. Her most recent role was VP, Strategy and Transformation, Group Benefits. A self-styled operator who revels in “getting things done”

Joanna holds a Bachelor of Arts in Political Science from the University of Western Ontario.