Administration and support

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A solution that works for you

With UPP, you have a dedicated team supporting you in managing your day-to-day pension-related responsibilities, providing you with the information, tools and guidance you need to feel confident in your role as administrator, while contributing to a positive experience for your employees.

Roles and responsibilities

Effective pension administration starts with strong collaboration. Clearly defined roles and responsibilities help create a consistent, reliable process that supports timely service for members and efficient plan management.

Plan compliance and governance
  • Employer responsibilities
  • Comply with obligations under the UPP Participation Agreement, as well as policies, directives and guidelines issued by UPP.
  • Notify UPP of changes in collective bargaining representation or employment terms that may affect participation.
  • UPP responsibilities
  • Administer the Plan in accordance with the Pension Benefits Act, Income Tax Act, and governing Plan documents.
  • Provide information on Plan amendments and make relevant documentation available.
Member enrolment and eligibility
  • Employer responsibilities
  • Provide each eligible member with information about the Plan and its benefits.
  • Enrol employees in UPP according to eligibility rules.
  • Track the eligibility of other-than-continuous-full-time employees and report monthly to UPP, to determine eligibility across participating employers.
  • UPP responsibilities
  • Maintain member records with the most recent information provided.
  • Administer member events such as retirements, and terminations.
Contributions and payroll reporting
  • Employer responsibilities
  • Remit member and employer contributions at least once a month.
  • Provide all required employee information, including contact information and payroll, employment and enrolment data, as needed.
  • UPP responsibilities
  • Calculate Pension Adjustments and report them to the employer.
  • Provide yearly updates, for example, YAMPE, YMPE, Maximum Pensionable Earnings for Contributions.
Member events and recordkeeping
  • Employer responsibilities
  • Report member events such as enrolments, retirements and terminations.
  • UPP responsibilities
  • Issue monthly payments to pensioners and beneficiaries.
  • Provide an annual pension statement to every UPP member.
Additional support
  • Employer responsibilities
  • N/A
  • UPP responsibilities
  • Provide expert assistance and support to employers and members.
  • Deliver member and employer communications and educational resources.
  • Safeguard the confidentiality of employer and member information.

Note: UPP does not provide or administer health, dental, or supplemental retirement benefits. For a list of employer responsibilities, please refer to your Participation Agreement.

Digital solutions

UPP’s digital tools are designed to give you and your employees secure, reliable and easy access to information and resources. 

myUPP Employer Portal

The myUPP Employer Portal provides you with secure, real-time access to the tools you need to manage your pension responsibilities. With a reliable platform and information at your fingertips, the portal helps you stay organized and equipped in your role as a plan administrator.

  • View and manage your profile, including multiple accounts if you manage more than one.
  • Communicate with UPP’s Employer Experience Team via secure messages.
  • Generate, schedule and view administrative reports like account transactions, payroll submissions, retroactive contributions, and more.
  • Find resources to assist with plan administration, including the file specification guide, sample files, and other materials.
Employer sign in

myUPP Member Portal

The myUPP Member Portal enhances the employee experience by offering members direct, self-serve access to their pension information. With key pension information, access to UPP Member Services, and the ability to run pension estimates, the portal is a valuable tool in encouraging empowered, confident employees.

  • Communicate with UPP via secure messages.
  • Manage your personal information such as your contact details, spousal and beneficiary information.
  • Easily access important documents such as your annual statement. Upload documents from home for faster processing.
  • Manage your pension payments, view your pension payment details and update your banking information with ease.
Member sign in

Resources to support your success

Access technical guides, plan summaries, onboarding materials, and member resources to help you manage your responsibilities and support employees with confidence. Need something specific? Contact the Employer Experience team via secure message in the myUPP Employer Portal for assistance.

Resources

Questions?

Our Employer Experience team is here to help via secure message in the myUPP Employer Portal.

Feedback

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