Feedback
We are always looking for ways to improve your experience. Please tell us about your experience below.
Your responses will be kept confidential. To protect your privacy, please do not enter your account or personal information.
- Members
- Member portal
Getting started with the myUPP Member Portal
Keep reading to learn more about your portal features and how to register.
Play Video about Image of the myupp Member Portal login screen
Signing in for the first time?
Creating your portal account is simple.
Step one
Select “Sign in” at the top-right corner, and then select “Member sign in”. On the portal login page, select “Register”.
Step two
Confirm the last four digits of your Social Insurance Number, last name and date of birth.
Step three
Enter your personal email address as your username and create a password of at least 12 characters, including a combination of lower- and upper-case letters, numbers and a special character.
Step four
For added security, you’ll receive a code* to sign in.
Start exploring your member portal!
An update on the Pension Estimate Calculator
UPP’s Pension Estimate Calculator is a valuable tool for retirement planning, designed to help you make informed decisions about your future. It provides tailored projections of your expected retirement income under various scenarios, based on an array of factors.
Because the Estimate tool considers specific details such as salary, retirement age, and years of service to give tailored projections, our team has been working hard to test and validate your data to ensure you can have full confidence in your estimated pension amounts. As a result of the increased testing, the Pension Estimate Calculator will be rolled in phases, starting now and continuing through spring 2025.
You will receive a direct email notification as soon as the Pension Estimate Calculator becomes available to you within the myUPP Member Portal. In the meantime, if you are retiring in the next 12 months and require a pension estimate, please contact UPP’s Member Services team to have an estimate provided to you directly.
We understand that a reliable estimate calculator is essential for your retirement planning needs, and we truly appreciate your patience as we work diligently to provide you this important resource.
What other updates are coming?
In the coming months, you’ll also be able to view your membership information and pensionable service. If you are a pensioner, surviving spouse, or beneficiary receiving monthly payments, you will gain access to additional pension details like your payment history. We will keep you informed as these features are released.
We look forward to continuing to serve you and supporting you throughout your pension.
The myUPP Portal is a secure, easy-to-use gateway to all your pension information.
The myUPP Member Portal offers accessible tools, information, and resources to help you manage your pension. Here’s what you can do with your myUPP Member Portal account:
Receive dedicated support
Communicate directly with UPP’s Member Services team via secure messages. Whether you need help with a pension-related life event or want to better understand how your pension works, our experts are here to help you every step of the way.
Manage your personal information
Update and manage your contact details and beneficiary information to ensure your pension records are always accurate. If you’re already receiving a pension, you can update your banking information with ease and peace of mind.
Access and submit documents
Easily access your pension-related documents, including annual statements.
Upload your pension documents from home for quicker processing. Your information will be handled securely.
Manage your pension payments
As a pensioner, view your pension payment details and update your banking information with ease.
Frequently asked questions
Who can use the myUPP Member Portal?
The myUPP Member Portal is available to all active and deferred members, and pensioners participating in UPP. Surviving spouses and beneficiaries can also register once they begin receiving survivor pension payments.
Why should I register for the myUPP Member Portal?
The myUPP Member Portal provides you with convenient access to view and manage all your pension-related information and key documents, and to communicate with UPP’s pension experts at the touch of a button. Register today to take advantage of these benefits and make the most of your pension experience.
When can I register?
You can register now by following these steps:
- Select “Sign in” from the top right-hand side corner.
- Select “myUPP Member Portal”, then select “Register”.
- Confirm the last four digits of your Social Insurance Number, your last name, and your date of birth.
- Enter your personal email address as your user ID and create a strong password.
- For added security, you’ll receive a code to your email address or phone number on file. Sign in with the code you just received, likely at your work email address.
Should I use my work email address as my username?
We recommend using your personal email address when registering for the myUPP Member Portal, to ensure you continue to receive important information about your pension, even if you change employers.
Can I use any device to access the portal?
While the portal is accessible from any device, we recommend using a desktop or laptop for the best experience, given the detailed nature of the information available.
Can I sign in with the user ID and password I used for my existing pension portal?
No, you will need to register for a new account under the myUPP Member Portal.
Is the myUPP Member Portal secure?
At UPP, protecting our members’ personal information is a top priority. The myUPP Member Portal has robust security safeguards and uses multi-factor authentication (MFA), which is an additional layer of security that requires you to complete multiple authentication factors to access your account. MFA is a quick but important security step that sends a code to your phone or email address on file, that you must enter when registering and logging in to the myUPP Member Portal.
Read our Privacy Statement for more information on how UPP collects, stores, uses and protects your personal information.
When will I have access to the Pension Estimate Calculator?
Access to the Pension Estimate Calculator will be rolled out in phases, starting in December 2024 and continuing through spring 2025. You’ll receive an email notification as soon as the estimator is available for you.
I’m planning to retire soon; how can I receive a pension estimate?
If you are planning to retire in the next 12 months and require a pension estimate, please contact our Member Services team via secure message or phone (1-833-627-7877). You can also refer to your latest annual statement for a snapshot of your pension benefits.
How do I contact UPP if I need help?
If you’re having trouble registering for the portal, our Member Services team will be happy to assist you. You can reach us toll-free at 1-833-627-7877 or at [email protected]. We are available Monday through Friday, from 8:30 a.m. to 5 p.m. ET.
I've registered for the portal and can't see all my pension information.
As we finalize the transition of data from previous pension providers to UPP, some information or functionality may not yet be visible on the portal. We appreciate your patience as we take proactive steps to ensure the accuracy and reliability of the information available to you.
- © 2024 University Pension Plan