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Please be advised that Canada Post has moved from a full, national strike to rotating strikes effective October 11, 2025. These rotating strikes may occur in specific areas at different times, meaning that while Canada Post will accept and process mail in unaffected locations, significant delays are expected.
Our priority at UPP is to ensure you can send and receive any important pension-related documents until normal operations resume. We are closely monitoring the situation, and we will continue to update this page to keep you informed.
Documents mailed by UPP
Due to the Canada Post strike, any information sent by UPP via mail will be delayed. Most pension-related documents can be accessed quickly and securely through the myUPP Member Portal. If you are awaiting mail related to a time-sensitive pension-related event, please contact our Member Services team below.
How to return documents to UPP
Rest assured you can return your pension-related documents securely through the myUPP Member Portal. We recommend that you submit documents to UPP electronically to avoid any delays in processing your request.
How to register for the myUPP Member Portal
- Select “Sign in” at the top-right corner, and then select “Member sign in”. On the portal login page, select “Register”.
- Confirm the last four digits of your Social Insurance Number, last name and date of birth.
- Enter your personal email address as your username and create a password of at least 12 characters, including a combination of lower- and upper-case letters, numbers and a special character.
- For added security, you’ll receive a code to sign in.
Annual statements: Go paperless and get earlier access
Your 2024 statement is available in the myUPP Member Portal. You will always be able to view a copy of your statement online, eliminating the need to save paper copies.
We’re here to support you
Should you have any time-sensitive questions or require assistance, our Member Services team is available via secure message through the myUPP Member Portal and phone at 1-833-627-7877. UPP Member Services is available from Monday to Friday, 8:30 am – 5 pm ET.