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Canada Post is back to work; expect continued delays. Click here to learn more.
Expect continued delays as Canada Post returns to work – December 19, 2024 update.
Our priority at UPP is to ensure you can send and receive any important pension-related documents until normal operations have resumed. We are closely monitoring the situation, and we will continue to update this page to keep you informed.
Documents mailed by UPP
Any information sent by UPP via mail will be delayed until the strike is resolved. If you are awaiting mail related to a time-sensitive pension-related event, please contact our Member Services team below.
Attention Queen's pensioners
If you are currently receiving a pension earned under Queen’s University, indexation, if applicable, will be applied to your December 1 pension payment, retroactive to September 1, 2024. You’ll receive a letter sent to your home address with details about your indexation as soon as possible, once the Canada Post strike is resolved.
In the meantime, if you require details of the indexation specific to your pension, our Member Services team will be happy to assist you via secure message in the myUPP Member Portal or phone (1-833-627-7877).
How to return documents to UPP
Rest assured you can return your pension-related documents securely through the myUPP Member Portal. We encourage you to submit documents to UPP electronically to avoid any delays in processing your request. Learn more about the myUPP Member Portal and register today.
We’re here to support you
Should you have any time-sensitive questions or require assistance, our Member Services team is available via secure message through the myUPP Member Portal and phone at 1-833-627-7877. UPP Member Services is available from Monday to Friday, 8:30 am – 5 pm ET.
- © 2024 University Pension Plan