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- Members
- Service update
Your member service experience with UPP
In August 2024, UPP became the direct pension service provider for all Plan members. Here are the services and support you can expect from your UPP Member Services team.
A message from UPP's Director of Client Experience
“Your questions, big or small, matter to us. Our dedicated team of in-house pension experts are ready to assist you, whether it’s understanding your pension options, navigating life events like retirement, or simply answering a question about a form. We are here to listen, guide, and walk with you through your pension journey”
Thomas Stachowicz
Director, Client Experience
On this page
Resources
Getting started with your myUPP Member Portal
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Services and support
An update on UPP’s Pension Estimate Calculator
UPP’s Pension Estimate Calculator is a valuable tool for retirement planning, designed to help you make informed decisions about your future. It provides tailored projections of your expected retirement income under various scenarios, based on an array of factors.
Because the Estimate tool considers specific details such as salary, retirement age, and years of service to give tailored projections, our team has been working hard to test and validate your data to ensure you can have full confidence in your estimated pension amounts. As a result of the increased testing, the Pension Estimate Calculator will be rolled in phases, starting now and continuing through spring 2025.
You will receive a direct email notification as soon as the Pension Estimate Calculator becomes available to you within the myUPP Member Portal. In the meantime, if you are retiring in the next 12 months and require a pension estimate, please contact UPP’s Member Services team to have an estimate provided to you directly.
We understand that a reliable estimate calculator is essential for your retirement planning needs, and we truly appreciate your patience as we work diligently to provide you this important resource.
Our commitment to you
At UPP, we are committed to providing the highest level of support for our members. Our goal is to be a reliable partner throughout your pension journey—whether you’ve just joined the plan, you’re planning for your future retirement, or you’re already enjoying your pension. We understand the importance of having a predictable, guaranteed, monthly income at retirement, and we are here to support you and ensure your needs are met at every stage.
Your dedicated member support team
Direct access
You can contact our Member Services team by phone at 1-833-627-7877 or online via secure message in the myUPP Member Portal.
Expert guidance
Our pension experts offer clear, personalized information based on your unique circumstances and needs.
Timely responses
We understand that you need answers to your questions in order to make important decisions, and we’re committed to quick and effective service.
The myUPP Member Portal
The myUPP Member Portal is a secure, easy-to-use digital platform featuring accessible information and resources to help you manage your pension. If you haven’t registered yet, visit our myUPP Member Portal page for step-by-step instructions and to learn more about the features available to you.
Your opinion matters to us
Your feedback has been instrumental in developing our service model and will remain crucial in shaping our approach now and in the future. If you’d like to share your feedback on our service experience, please contact our Member Services team, via secure messages in the myUPP Member Portal, or by phone (1-833-627-7877).
Frequently asked questions
What hasn't changed
Applying for retirement
If you are an active member, you will still be required to inform your employer, who will notify UPP to prepare your pension options package.
Contributing to your pension
If you are an active member, your pension contributions will continue to be deducted by your employer, who will report your contributions, pensionable service, and earnings information to UPP.
Other non-UPP benefits
Other benefits, including any Supplemental Retirement Arrangements or other forms of registered pensions, as well as health, dental, and life insurance, are not impacted by this transition and continue to be administered through your regular channels. Any mention of ‘benefits’ from UPP refers solely to your pension benefits.
What if I have started a pension-related event with my previous administrator and have not completed it?
If you initiated a pension-related event and it was not completed before the transition, rest assured you will receive direct support from UPP Member Services to ensure there is no disruption to this event.
For example, if you initiated a retirement notice and received your pension options before the transition but have not submitted them, you will submit any required information directly to UPP Member Services instead of your employer. If you need assistance, please contact our Member Services team.
Planning to retire?
Learn more about the steps you can take to plan and initiate your retirement.
Can I estimate my pension in the myUPP Member Portal?
We will be rolling out access to the Pension Estimate Calculator in phases, starting in December 2024 and continuing through spring 2025. This gradual release allows us to carefully review your data, ensuring a smooth and reliable experience. You’ll receive an email notification as soon as the Pension Estimate Calculator is available to you. We appreciate your patience as we work diligently to provide you this important resource.
In the meantime, if you are planning to retire in the next 12 months and need a pension estimate, you can contact our Member Services team via secure message in the myUPP Member Portal or toll-free at 1 (833) 627-7877.
Learn more about the Pension Estimate Calculator launch.
I'm planning to retire. Who do I have to notify?
You will need to submit your retirement notice through your employer, who will notify UPP to prepare your pension options. Once your options package is ready in the myUPP Member Portal for review, you will receive an email notification..
If you are a deferred member, you can submit your notice to start your pension via secure messages through the myUPP Member Portal, or by calling our Member Services team.
How will I receive my pension options?
Your pension options will be delivered digitally. Once your options package is ready in the myUPP Member Portal for review, you will receive an email notification . You can upload your documents conveniently and securely through the portal.
UPP Member Services experts are here for you every step of the way. You can reach them via secure message in the myUPP Member Portal or toll-free at 1 (833) 627-7877.
- © 2024 University Pension Plan