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University Pension Plan (UPP) is thrilled to announce the launch of our service experience. Starting August 12, 2024, all UPP members will receive direct pension services and support from UPP’s dedicated team of experts. Members can now also access the myUPP Member Portal—a one-stop shop for managing their pension, designed to provide streamlined support and secure access to their pension information.
“At UPP, we are committed to delivering lifelong pension security with exceptional service and support along the way. The feedback from our members, participating employers, and employee representatives has been instrumental in developing our service model and will continue to be an important voice as we shape our approach now and in the future. We thank them for their valuable contributions and look forward to supporting our members’ needs throughout their careers and into retirement, ensuring the service and peace of mind they deserve.”
Barbara Zvan
President and Chief Executive Officer, UPP
Access to dedicated pension experts: Starting August 12, all UPP members will receive direct support from UPP’s Member Services team via phone or secure messages in the myUPP Member Portal.
The myUPP Member Portal: This secure, easy-to-use platform features accessible information and resources to help members manage their pensions. With the myUPP Member Portal, members can:
- Communicate with UPP via secure messages.
- Manage personal information, such as contact details and spousal and beneficiary information.
- Access new documents, such as annual statements and pension-related tax slips.
- Upload documents securely and conveniently.
More features to come
In the coming months, as part of our phased fall service launch, members will gain access to additional tools and resources, like the Pension Estimate Calculator. This tool will allow them to estimate their future pension using various scenarios, including different ages, dates, and pensionable earnings increases. We will announce these features as they become available.
This service experience results from a strong partnership with our participating university employers and employee representatives, ensuring our service model meets current needs while remaining adaptable for future innovations.
For more information, visit myupp.ca/members/experience.
Media Contact
Kelly Conlon
Managing Director, Strategic Communications and External Relations
[email protected]
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