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myUPP Member Portal support topics
Signing in for the first time?
Registering for your myUPP Member Portal is simple.
Step one
Navigate to the myUPP Member Portal sign in page and select register. Confirm the last four digits of your Social Insurance Number, last name, and date of birth.
Step two
Enter your personal email address as your username and create a strong password.
Why do we recommend using your personal email address?
You can’t change your user ID once you have created it. For this reason, we recommend using your personal email address not your work email address.
Step three
For added security, you’ll receive a code to sign in. Learn more about multi-factor authentication.
Step four
Start using your member portal! Keep reading to discover all the tools and resources waiting for you.
Multi-factor authentication (MFA)
The myUPP Member Portal has robust security safeguards and uses multi-factor authentication (MFA), which is an additional layer of security that requires you to complete multiple authentication factors to access your account. MFA is a quick but important security step that sends a code to your phone or email address on file, that you must enter when registering and logging in to the myUPP Member Portal.
Trouble signing in?
My username and password don't work
If you’re signing in for the first time, you’ll need to register using a new username and password for your myUPP Member Portal account. You can’t sign in for the first time using the username and password from your employer’s previous pension portal.
I forgot my sign in ID and password
Navigate to the myUPP Member Portal sign in page and select “forgot username” or “reset password”. Please note that you must have an existing myUPP Member Portal account. If you’re signing in for the first time, follow the registration steps.
I didn’t receive my multi-factor authentication code
If you select the option to receive the MFA code via email, please double check your spam folder. It’s important that your phone number and email address on file are current to ensure you receive the code each time you sign in.
Need further assistance?
If you’re having trouble registering for the portal, our Member Services team will be happy to assist you. You can reach us toll-free at 1-833-627-7877 or at [email protected]. We are available Monday through Friday, from 8:30 a.m. to 5 p.m. ET.
Keeping your details safe
At UPP, protecting our members’ personal information is a top priority. For more information on how UPP collects, stores, uses and protects your personal information, read our Privacy Statement.
Protect your account
Registering for your account is an important step in preventing unauthorized access to your pension information. Use a unique and complex password and avoid reusing the same password for different accounts. Never share your credentials with someone else.
For added security, the myUPP Member Portal will sign you out after 15 minutes of inactivity, however we recommend you sign out immediately after each use.
Update your information
It’s important you log in regularly and verify that your personal and contact information is up to date. You will receive a generic email notification whenever you update your information in the myUPP Member Portal to ensure this change was made by you.
Be aware of common scams
Treat any unsolicited calls or messages requesting personal information with caution.
Scammers may create fake websites, phone numbers or emails that appear to be from UPP. Always verify the authenticity of the communication before providing any information. If you are uncertain whether a communication is from UPP, contact us via secure message in the myUPP Member Portal or contact Member Services at 1-833-627-7877.
Report suspicious activity
If you suspect your information has been compromised or you encounter a suspicious request, contact us immediately. Reporting incidents promptly helps protect your account and others from potential threats.
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