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Receiving and managing your pension
On this page
Resources
- Life changes in retirement
- Your member handbook
- Prior plan information
- Indexation
- Forms and documents
- Frequently asked questions
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- Members
- Receiving and managing your pension
What you need to know to manage your pension with confidence.
As a pensioner receiving benefits from UPP, you remain an important part of our community. Whether you're looking for payment information, tax documents, indexation details, or need to update your records, you'll find the most commonly requested information here. This information also applies to surviving spouses and beneficiaries receiving monthly payments.
Access your pension information whenever you need it
Whether you recently retired or have been receiving your pension for some time, your secure myUPP Member Portal gives you convenient access to your personalized pension information, documents, and online tools, all in one place.
Through the portal, you can:
- View your annual pension statement and tax slips.
- Update your contact, beneficiary, and banking information.
- Get support from our Member Services team through secure messages.
Registration is simple. Register or sign in to the myUPP Member Portal to access your personalized pension information.
Pension payment dates
Your pension is paid on the first day of each month and it is deposited directly into your bank account.
If the first falls on a weekend or holiday, your financial institution may deposit your payment on the next business day. For example, if the first is a Saturday, you may see the payment on Monday.
| Payment date | Payment timing |
|---|---|
| January 1 | Holiday (may be paid on the next business day) |
| February 1 | Weekend (may be paid on the next business day) |
| March 1 | Weekend (may be paid on the next business day) |
| April 1 | Weekday |
| May 1 | Weekday |
| June 1 | Weekday |
| July 1 | Holiday (may be paid on the next business day) |
| August 1 | Weekend (may be paid on the next business day) |
| September 1 | Weekday |
| October 1 | Weekday |
| November 1 | Weekend (may be paid on the next business day) |
| December 1 | Weekday |
Need help?
Contact our Member Services team if you have questions about when to expect your pension payment.
Taxes and your pension
Income tax is automatically deducted from your pension payments using the basic personal exemption amounts.
Because these deductions are based only on your UPP pension, you may wish to speak to a trusted tax advisor to determine whether claiming additional tax credits (which may reduce the amount of tax deducted from your pension) or requesting additional tax deductions is appropriate for your situation.
Manage your tax deductions
Complete the TD1 and TD1ON forms and submit them through a secure message in the myUPP Member Portal .
Tax Slips (T4A)
Each year, by the end of February, you’ll receive a T4A by mail from CIBC Mellon, our pension payroll provider. You can access your T4A:
- Through the myUPP Member Portal under Documents
- By mail
Living outside of Canada?
If you live outside Canada and are considered a non-resident, you’ll receive an NR4 tax slip instead of a T4A by the end of February. Income tax is deducted from your pension based on the rules that apply to your country of residence. Your NR4 will be mailed to you by the end of February and will also be available in the Documents section of the myUPP Member Portal.
Didn't receive your tax slips?
Before contacting Member Services, please check the Documents section of the myUPP Member Portal and also check the Overview section to confirm that your mailing address is up to date. Contact our Member Services team if you still need assistance.
Indexation
The UPP portion of your pension includes conditional indexation, which is designed to help it increase when the cost of living rises.
UPP’s target is to provide annual pension increases equal to 75% of the increase in the Consumer Price Index (CPI), subject to the Plan’s overall financial health, and determined by the Joint Sponsors in line with their Funding Policy.
Current year's increase
Effective January 1, 2026, pensioners received an increase of 1.49% on the UPP portion of their pension, equal to 75% of the increase in CPI. If you earned pension benefits before your employer joined UPP, different indexation rules may apply to that portion of your pension. You can find details under the indexation section of your pre-conversion guide.
Learn more about indexation
Supplemental pensions and post-retirement benefits
You may receive a supplemental pension or post-retirement health or dental benefits from your former employer. These benefits are administered by your former employer, not by UPP. Please contact them directly if you have questions about these programs.
Keeping records up to date
Life changes – and it’s important that your pension records reflect those changes.
- Keeping your information current with UPP helps ensure:
- Your payments continue without interruption.
- You receive important documents and updates.
- UPP can contact you when needed.
- Survivor benefits can be administered correctly.
- Please tell UPP if:
- You move
- Your phone number changes
- Your email changes
- Your banking information changes
- Your marital status changes
- Your beneficiary information changes
Most updates can be completed through the secure myUPP Member Portal.
Banking information
Ensure your direct deposit information is up to date so your payments continue on time. If you need to change your banking information, you can:
- Update it securely in the myUPP Member Portal by selecting My Pension.
- Submit a void cheque or direct deposit form from your financial institution through a secure message in the portal.
Important tip
If you plan to close your old account, wait until you see your pension payment deposited into your new account before closing your old one.
Contact information
Keeping your mailing address, phone number, and email address up to date ensures you continue receiving important updates about your pension, including annual statements and tax documents. You can update your contact information securely at any time:
- Through the myUPP Member Portal under the Profile section.
- By contacting our Member Services team.
From time to time, we may also reach out to you to confirm your details and ensure your payments and records remain accurate.
For your protection, UPP will never ask you to provide banking information by phone or email.
If you receive a request that seems unusual, contact our Member Services team before taking any action.
Your personalized annual pension statement
Reviewing your annual statement is a good way to stay up to date on your pension. Your statement includes details about your pension amount, payment information, and any changes during the year. You’ll receive your statement in the myUPP Member Portal each year.
Explore frequently asked questions about your statement, including how to access it.