UPP Member Service Transition Resource Hub

Resources to help inform and prepare UPP members for the upcoming service transition to UPP.​

In fall 2024, pension administration and related services are transitioning to UPP. As part of our commitment to supporting members throughout the process, we’ve developed a set of materials your organization can share to help spread the word and help members prepare for the transition. Here, you can download a variety of materials to share on your websites, intranets, or social media accounts.

The member experience page on our website is the main resource for up-to-date information on what to expect and how to prepare for the service update. Feel free to share this page in your communications.

Our Overview and Speaking Points document includes an overview of recent communication activities, key messages, and frequently asked questions your organization can use to help assist and inform members.

We appreciate your support and partnership in helping spread the word and prepare members for this new chapter. Together, we can ensure that our members have a smooth transition and benefit fully from the enhanced service experience that UPP is proud to offer.

If you have any questions or comments about these materials, please reach out to:

Jorge Soto
Associate Director, Pension Communications
[email protected]

Content and images for your social media

Engage and inform your followers about the new service experience and the myUPP Member Portal using the prepared social media content and images.

Content and images for your website, newsletter or bulletin

The article and paired images inform employees about the upcoming changes to their service experience and what members can expect from the new myUPP Member Portal.

Posters for your office and staff areas

You can print and display these posters in your office or staff rooms

Content and images for your social media

Engage and inform your followers about the new service experience and the myUPP Member Portal using the prepared social media content and images.

Feedback

We are always looking for ways to improve your experience. Please tell us about your experience below.

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